Home Disappointment: Still No Home Depot Dishwasher - After a Month of Waiting for Delivery from Temco Logistics

I had a very negative experience with Home Depot - Laguna Niguel. My wife went in for hip replacement surgery on December 22. A week earlier the dishwasher stopped working. We bought that dishwasher from the same store back in June 2018. At any rate, we ordered a new dishwasher. Eventually, they told us we would receive it on January 14, 2021.

The problem is that the crew they sent over from Temco Logistics to deliver and install the new dishwasher was very negative from the start. They didn't call us ahead of time as promised. They just showed up. Then, their lead guy, David, said there was a problem because there was water in the old dishwasher. To me, this seemed like a simple fix. Scoop out the old water. The other technician from Temco Logistics, Juan, seemed nice enough.

Eventually, David asked that I give him some towels to dry it out. Problem solved. Next, he comes backs and says he cannot get the old Home Depot dishwasher out. Somehow he got it into his head that the tile floor was too high for him to remove the dishwasher. He bragged to me that he had 10 years of experience at this and that it was impossible for him to remove it. He implied that we had installed the tile floor after the old dishwasher had been installed.

This was silly. Their own records from Home Depot would show we had that dishwasher installed in June 2018. That crew managed to pull out the earlier dishwasher and put the present one in its place with no problems at all. Even worse, David was insistent that getting the old dishwasher out of there was my responsibility now.

My gut feeling is that I had some leverage over them, but only if I did not accept delivery of the dishwasher. The lady back at the Temco Logistics headquarters ' office was insistent that they wouldn't go out of their way to fix the situation. I only had two take it or leave it choices. They would deliver the dishwasher and leave it with me or they would take it back to the warehouse. I told them to take it back.

So, I called the local Home Depot store and was told to call back in the morning. I called the national office and was also told to call back in the morning because, they said, the delivery company was closed for the day.

I'm on hold right now with my second call with the national office. I'm killing time and listening to their music even as I write this. Basically, it seems to me that Home Depot owes us to fix this. If the old dishwasher is too tight to remove, then this is a problem they created for themselves back in June 2018. Even worse, there are substantial complaints online about Temco Logistics. As far as I can tell, my experience is strikingly similar to that of other folks who have dealt with Temco Logistics. The best advice I saw online was the recommendation to not sign any paperwork until they have your appliance installed, working, and the old one out the door.

At this rate, I'm done with Home Depot. I cannot believe that they would think so little of their customers that they would work with a firm like Temco Logistics. The dishwasher we bought from Home Depot in June 2018 worked for only about two and a half years. It was installed incorrectly - if I believe David at Temco Logistics. Next, we are cheated in terms of the promised delivery date. We are again cheated when the crew from Temco Logistics refused to take out the old one, carry it away, and install the new one. I'm beyond frustrated at this point.

Home Depot was a great brand at one point. As of today, however, I will be shopping elsewhere. Ironically, I got a call from someone at Temco Logistics asking if I wanted to set up another delivery time. In the message, the lady repeated the assertion that my tiles were too high. I'm not returning that call until I get better service from them and Home Depot.

John C. Drew, Ph.D. is an award-winning political scientist.